Privacy policy

Surfaced is responsible for the processing described here. Contact: contact@surfaced-agency.com.

This website is static and does not collect personal data through forms on the site itself.

When you reach out to us (Instagram direct message or email), we process the information you choose to send: your name or handle, your message, and any contact details you provide.

We use this information only to reply to you, understand your project, and manage our exchange. The legal basis is our legitimate interest in answering enquiries and, where relevant, taking steps at your request before a possible contract.

This site does not set advertising or tracking cookies. No third-party analytics is loaded by default. If this changes, this policy will be updated and consent will be requested where required.

Depending on how you contact us, your data may pass through: Instagram / Meta (if you send a direct message), our email provider, and our host Hostinger. Each has its own privacy terms.

We keep your data only as long as needed to handle your request and, where relevant, our working relationship.

Under the GDPR you can request access, rectification, erasure, restriction, portability, and object to processing of your data.

To exercise these rights, contact contact@surfaced-agency.com. You may also lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit).

We may update this policy. The date at the top reflects the latest version.